Last Updated: [19-12-2023]
Thank you for shopping at Lowlandgallery.com, owned and operated by V.O.F. De huiszwaluw. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return policy below.
1. Returns
You have 14 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. The item needs to have the receipt or proof of purchase.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at info@lowlandgallery.com with the following information:
- Your name
- Order number
- Item description
- Reason for the return
Our customer service team will guide you through the return process and provide you with the necessary instructions.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
4. Exchanges
If you wish to exchange an item for another one, please contact our customer service team at info@lowlandgallery.com. We will assist you in processing the exchange and provide you with the necessary instructions.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Downloadable software products
- Personalized or custom-made items
6. Shipping Costs
Shipping costs associated with the original purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email address] with a photo of the damaged or defective item. We will work with you to replace the item or provide a refund.
8. Contact Us
If you have any questions or concerns about our return policy, please contact our customer service team at info@lowlandgallery.com] [Phone Number: +316204311660]